Account Activation and Delivery Guide

1. Purchase and Delivery Process

This guide applies to software subscriptions sold directly through this website. The company and contact email are listed in Section 1 of the Privacy Policy. The process consists of submitting an enquiry, confirming requirements and a quotation, the customer expressly accepting the order and terms, payment by bank transfer, payment verification, account activation and a delivery notice. No physical shipment is involved unless otherwise agreed.

2. Confirmation Before Activation

Before purchase, we confirm software functionality, account quantity, subscription duration, price and currency, the administrator’s email, the activation deadline, and material technical requirements and support arrangements. Whether customisation, external connections, migration or training are included must be expressly stated in the order.

Customers need provide only information necessary for activation. Verify the payment account and include the order reference where possible. A transfer screenshot can assist reconciliation but does not itself prove receipt of funds. Verify unexpected changes to the receiving account through an established contact channel.

3. Activation and Validity

After receiving the agreed payment, complete necessary information and the agreed activation instruction, we activate accounts within the order deadline. We will promptly explain missing information or expected delays, including the reason and expected completion time, without excusing our own delay. If delivery is late, remedies follow the contract, Refund and Cancellation Policy and applicable law.

Unless expressly agreed otherwise, subscriptions are valid for one year from the confirmed date on which usable access is activated. The delivery notice specifies the activation and expiry dates. Periods when access is not yet usable will not be silently counted towards the subscription. Dates for additional accounts or staged activation are confirmed separately.

4. Delivery Notice and Verification

We send login information, activation and expiry dates, and necessary operating instructions through the email address confirmed by the customer or another agreed channel. On receipt, customers should check the accounts and purchased services. Any issues may be reported through the contact email listed on the website, and we will investigate and address them.

5. Support Renewal and Data Retrieval

We receive support requests through the contact email and coordinate with the software provider. Specific service hours and special support requirements are confirmed before the transaction is concluded. No unagreed additional fee may be imposed to unlock functionality already purchased. Protect credentials and report security irregularities promptly.

Subscriptions paid by bank transfer do not renew automatically. Renewal must be confirmed separately. Before expiry or termination, we will explain available export methods, a reasonable retrieval period and any assistance charges agreed in advance. Retention and deletion follow disclosed arrangements and legal requirements. Cancellation, refunds and consumer withdrawal are governed by the Refund and Cancellation Policy.